March 12th, 2010
Hello everyone,
A small segment of our Atlanta facility is experiencing a network related issue.
Datacenter techs are aware of the issue and working to get it resolved ASAP.
Thanks,
Server Complete, LLC
UPDATE: 10:10AM EST – There was a total power outage at the AtlantaNAP POP where some of our servers are located… Things are slowly coming back up.
UPDATE 10:40AM EST – All of our servers are back online with the exception of Edison. Edison is pinging fine, however, none of the VPS on this node are running and it is not accessible over SSH. Someone is currently connecting a console to it to further diagnose.
UPDATE 10:47AM EST – Edison is back online and some VPS are still booting.
ALL SERVERS ARE BACK ONLINE! IF YOU ARE STILL EXPERIENCING ISSUES, PLEASE OPEN A TICKET. (11:15AM EST)
Posted in Atlanta | No Comments »
February 16th, 2010
Hi everyone,
The Windows Virtuozzo node Marco is going to require an urgent reboot to apply a critical security update to the underlying Virtuozzo layer of the system.
We apologize for the inconvenience and it will be back online momentarily.
Thanks,
Server Complete, LLC
11:02PM EST — The node has rebooted and containers are starting in the order of their VEIDs. Once all containers are started we will update this post.
11:19PM EST — All containers have returned online and should be accessible
Posted in Uncategorized | No Comments »
February 8th, 2010
Hello everyone,
Over the past couple of hours one of the datacenter zones in Atlanta has been fluctuating in terms of network availability. This is not affecting all servers nor is it affecting all traffic to the affected servers. The datacenter technicians are aware of the issue and are actively working to have it resolved.
We do sincerely apologize for the issue and please understand that this is out of our control and we are doing everything possible to work with the datacenter for a speedy resolution.
Thank you,
Server Complete, LLC
Posted in Atlanta | No Comments »
January 23rd, 2010
Hello everyone,
We have just been informed by our Dallas network provider that they will be performing some maintenance this evening on the core switches.
This maintenance is required to increase overall capacity of the network.
This maintenance is scheduled to run from 1:00AM to 7:00AM EST (GMT-5) and could lead to suboptimal routing and brief moments of disconnectivity.
The impact is expected to be minuscule since the network core is redundant, however, while traffic renegotiates to the other core switches you may experience brief moments of time outs.
The total impact of this maintenance is expected to be minimal.
If you suddenly are unable to connect to your server, please allow 5 minutes for the traffic to renegotiate.
Thank you,
Server Complete, LLC
Posted in Dallas, Scheduled | No Comments »
December 27th, 2009
The problem affecting the Galileo hardware node has been rectified and resulting in just under 30 minutes of downtime for the affected individuals.
An individual was running an application within their container which was saturating the network link. This has been rectified.
Posted in Uncategorized | No Comments »
December 27th, 2009
We have been made aware by our monitoring systems that some VPS are inaccessible which are on the Galileo hardware node. This is being investigated at this time.
This is not affecting all VPS so it would appear to be a routing issue with an IP block.
Posted in Uncategorized | No Comments »
December 15th, 2009
The Titanium hardware node is still suffering from a bug in the OpenVZ system which has caused it to become unresponsive once again.
We are pulling the server offline immediately to work on rectifying the situation to bring everyone back up ASAP.
UPDATE (6:00PM EST) — We have someone at the datacenter checking into this right now and we hope to have a solution within the next 20 minutes.
UPDATE (6:25PM EST) — This is still being worked on by a technician at the datacenter and we will post an update as soon as possible.
UPDATE (6:45PM EST) — The problems which have been experienced this evening on this hardware node were traced back to a faulty network cable between the box and the switch. This has been replaced and everything is coming back up momentarily.
ALL CONTAINERS HAVE BEEN VERIFIED AS ONLINE. IF YOU ARE STILL EXPERIENCING PROBLEMS, PLEASE OPEN A TICKET AND WE WILL TAKE A LOOK FOR YOU!
Posted in Uncategorized | No Comments »
December 15th, 2009
We have been alerted of an outage on the Titanium hardware node. We are presently investigating this and will have an update ASAP.
UPDATE (4:50PM EST) – Titanium is presently in the process of rebooting for a kernel upgrade. It appears to have suffered from a bug in the version of the OpenVZ kernel which it was running.
UPDATE (5:00PM EST) – The kernel has been upgraded, however, upon reboot the server appears to have some networking related problems with the network card which is installed. We have dispatched a technician at the datacenter to console the server locally to rectify the issue ASAP.
UPDATE (5:15PM EST) – The issue has been resolved and all containers are back online.
Posted in Uncategorized | No Comments »
December 11th, 2009
We just completed the upgrade to the SC server 
Added some additional RAM to take care of some of the slowness some individuals may have experienced the past couple of days when using the client area and other areas of our website.
-Daniel
Posted in Internal | No Comments »
December 11th, 2009
We are about to perform an upgrade of the server which powers our website/client area/support area… Estimated downtime will be just under 30 minutes.
If assistance is required during this time, please send an email to security@servercomplete.com
Thanks!
Posted in Internal | No Comments »